Joint Commission Policy Statement

Care Staffing Professionals is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Care Staffing Professionals complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Care Staffing Professionals support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Care Staffing Professionals provides clients a written description of the following service features:

Subcontractors

 

Care Staffing Professionals will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the client.

 

Floating

 

Assigned Employees may only be placed in assignments that match the job description for which Care Staffing Professionals assigns them; if an Assigned Employee is asked to float to another department with the client, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.

 

Competency Review

 

It is the responsibility of Care Staffing Professionals to conduct and finalize the pre-employment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the client upon completion of Care Staffing Professional’s orientation.

 

It shall be the responsibility of the client to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift. Care Staffing Professionals relies on the client’s feedback in order to accurately assess and re-assess the competence of the Assigned Employee on an ongoing basis based on the client’s report of clinical performance.

 

Orientation of Employees

 

Care Staffing Professionals will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of client to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.

 

Employees and Independent Contractors

 

As the provider of staffing services, Care Staffing Professionals will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the client through Care Staffing Professionals become employees of the client. At its sole discretion Care Staffing Professionals reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.

 

Incident, Error, Tracking System

 

Upon notification of Incidents and or Errors, Care Staffing Professionals shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to clients, regulatory bodies and the Joint Commission as required.

 

Communicating Occupational Safety Hazards/Events

 

It shall be the responsibility of the client to notify Care Staffing Professionals within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Care Staffing Professionals. Client agrees to initiate communication with Care Staffing Professionals whenever an incident/injury report related to the Assigned Employee is completed.

 

Requirements for Staff Specified

 

The requirements of staff sent to the client by Care Staffing Professionals are to be determined by the client as part of the written agreement between the two parties. It is Care Staffing Professional’s obligation to comply with the requirements of the client by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the client in order to deliver safe care to the population being served.

 

Staff Matching Requirements

 

Care Staffing Professionals shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the client.

 

General Information

 

The Care Staffing Professionals office, located in Ontario, Ca. is open Monday through Friday from the hours of 9:00 a.m. – 5:30 p.m. Our local telephone number is (909) 906-2341. Outside of normal business hours, in the event of an emergency please contact us at (909) 906-3064 or call the local telephone number to be forwarded to the on-call staff member. Our fax number is (909) 458-0400.

 

In the event of an emergency, natural disaster or other uncontrollable event, Care Staffing Professionals will continue to provide service to you through our corporate network from a location where phones and computers are functional. Care Staffing Professionals will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.

 

Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact our Director of Recruitment & Staffing to discuss the issue. Care Staffing Professionals has processes in place to resolve client complaints and grievances in an effective and efficient manner. If the resolution does not meet your expectation, we encourage you to call the Care Staffing Professionals corporate office at (909) 906-2341. A corporate representative will work with you to resolve your concern.

 

Any individual or organization that has a concern about the quality and safety of patient care delivered by Care Staffing Professionals healthcare professionals, which has not been addressed by Care Staffing Professionals management, is encouraged to contact the Joint Commission at www.jointcommission.org or by calling the Office of Quality Monitoring at (630) 792-5636. Care Staffing Professionals demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.